ITIL Service Management Practices - V3 Qualification Guidance
ITIL® is accepted worldwide as the documentation of best practice
for IT Service Management. It is used by hundreds of organisations
around the world who have based their service management processes
based on the advice and guidance contained within the ITIL® books and
the supporting professional ITIL® qualifications scheme.
The purpose of the attached document is to inform all parties
interested in ITIL qualifications of the rules and guidelines of the
official ITIL qualification scheme.
The document will outline the roles and responsibilities of all
official parties within the ITIL Version 3 qualification scheme as well
as the overarching principles and guidelines of the scheme.
Chapter Bookshops
To assist their members source the key ITSM publications many itSMF Chapters host their own Chapter Bookshops.
itSMF International also hosts a Bookshop here.
These are the Chapters that host their own Bookshop