Harold Petersen - Director of Marketing & Brand

  Harold has more than 20 year's industry experience, specialising in areas of IT Service Management, Project Management, IT Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and worked in almost every vertical sector, including Finance, Education, Government, ICT and Energy.

Harold has had significant experience in all aspects of managing an IT organization, including operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, and Outsourcing Management (as a customer and also as a provider). In his current role as Asia Director and Principal Consultant for Lucid IT, Harold leads organizational change and process improvement projects within IT Organizations in the Asia Pacific region. He combines his ITIL, COBIT, ISO20000, P3O, MSP and PRINCE2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments.

Harold is a master of Electrical Engineering, holds certificates in ITIL (Service Manager in 1994 and all ITIL V3 certificates), ISO20000, COBIT, P3O, MSP and PRINCE2 (Practitioner 1997, Certified Consultant 2008) and has been a trainer and implementer since 1994. In a previous itSMF life, Harold was national committee member and treasurer of itSMF in Australia from 1999 until 2003. He is a regular speaker at events such as itSMF, ISACA, PMI and has written a number of whitepapers. He is married, has two daughters and lives in Singapore.