Qualifications

Qualification of professionals in IT Service Management (ITSM) is of increasing importance to organizations and individual professionals. Many organizations wish for their staff both to speak a common language and to have common qualifications, regardless of where the individuals may reside or where the qualification is gained.

International Qualifications & Certifications ESC (IQC)

The objective of itSMF International is to promote Service Management worldwide, by means of supporting the local itSMF chapters; itSMF International, through its qualifications and certifications activities, will promote a clear and unambiguous information source to support IT Service Management. itSMF International will therefore develop and promote qualifications and certifications that support this global perspective. itSMF International requires a body to monitor, support and enhance Service Management qualification and certification schemes that meet these requirements. Therefore itSMF International will create an International Qualifications and Certification Executive Sub Committee (IQC) that will review the appropriateness and quality of all Service Management qualification and certification schemes, especially those related to ITIL® and ISO/IEC 20000 and make recommendations to the relevant controlling bodies. The principal purpose of the IQaC is to support and influence the development and consistency of any qualifications and certifications within the field of IT Service Management, in particular ITIL® and ISO/IEC 20000 on worldwide basis. Specifically, the IQC provides the focal point for itSMF members to take an active role in monitoring of quality and consistency on an internationally co-coordinated basis.

ISO/IEC 20000 Website

 

ITIL Examination Institutes

Official professional qualifications based on ITIL are offered by Examination Institutes. An Examination Institute (EI) is an
organisation accredited by APMG through the ITIL Qualifications Board. EIs are permitted to operate an ITIL examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials.

There are now 9 Examination Institutes

Their contact details and further information is listed below

APMG-UK

APMG specialise in the accreditation and certification of organisations, processes and people. APMG are an ITIL Examination Institute, who offer global accreditation and examination services for training providers.

 

Contact Details:

Number 12
The Valley Business Centre
Gordon Road
High Wycombe
Buckinghamshire
HP13 6EQ
Tel: +44 (0) 1494 452 450
Email: - servicedesk@apmg-uk.com

 

EXIN

The Examination Institute for Information Science in the Netherlands (EXIN) is a global, independent IT examination provider. EXIN establishes educational requirements and develops and organises examinations and learning tracks in the field of IT.


Contact Details:

Examination Institute for Information Science
Office Building Janssoenborch, Hoog Catharijne
Godebaldkwartier 365, 3511 DT UTRECHT
The Netherlands
Tel: +31 30 234 48 25
E-mail: info@exin-exams.com

ISEB

The Information Systems Examination Board (ISEB) is a wholly owned subsidiary of the British Computer Society. The ISEB provides industry recognised qualifications that measure competence, ability and performance in many areas of IT, including ITIL.

 

Contact Details:

Tel: + 44 (0)1793 417655
Email: isebenq@hq.bcs.org.uk

LCS

Loyalist Certification Services (LCS) is a premier deliverer of ITIL certification exams in North America.

 

Contact Details:

Tel: +1-613-969-1707 (Canada and International)

Tel: +1-866-296-2272 LCMS - HELPDESK
E-Mail: lcsservicedesk@loyalistc.on.ca

 

DANSK IT

With more than 6.000 members DANSK IT is a leading interest organization for IT-professionals in Denmark. The core activities evolve around member networks, conferences, courses, certification programmes and IT political advice to the DK Government and its agencies. Founded in 1958 DANSK IT is among the first IT societies in the world.

 

Contact Details:

DANSK IT
Bredgade 25 A
1260 København K
Denmark
Tel: +45 33 11 15 60
E-Mail:dansk-it@dansk-it.dk

 

DF Certifiering AB


DF Certifiering AB (DFC), is a wholly owned subsidiary to Dataföreningen i Sverige, the Swedish Computer Society with 26 000 IT-professionals as members in Sweden. DFC's role is to give accreditation to training providers and certify IT. DFC also provide products in the field of Information Security and self assessing tests for e-Citizens.

DF Certifiering AB
St Göransgatan 84
112 38 Stockholm

Tel: +46 8 587 434 00
Fax +46 8 587 434 60
Email: cert@dfs.se

TUV SUD

The TÜV SÜD Group founded in 1866 in Mannheim, Germany is well known for consulting, testing, certification and training on behalf of industry, trade and commerce, public institutions and private individuals. TÜV SÜD creates increased safety and added economic value by supporting the competitive strength of our customers through the world (TÜV SÜD Mission: Choose certainty. Add value.). In 600 locations about 13,000 employees establish national and international annual sales of € 1.000 million. The headquarter is located in Munich, Germany. 

 

Renate Eberle

T +39 (0)89 5791-1820

F +39 (0)89 5791-2247

Contact:akd.it@tuev-sued.de

CSME

CSME has been providing the highest level of ITIL Certification Services to the US for the past seven years. And on March 2, 2009 we advanced that level of service by becoming a fully accredited ITIL Examination Institute. There are only eight in the entire world, and CSME is the only one of those eight based in the US, serving the US and the Americas. 

Contact:

3700 Loch Bend Drive
Commerce, MI 48382
USA

Email: info@csme.us
Phone: 877-ITIL-CERT (+1 877-484-5237) 



PEOPLECERT

PEOPLECERT Group has been well known in Personnel Certification since 2000, for its commitment to delivering top-quality programmes and services and the highest level of service to Exam Centres, Training Providers and Candidates. We internally develop and provide state-of-the-art administration and examination systems, while our supreme examination management, in collaboration with our partners, assures high quality services are being delivered in 5 countries (Greece, China, Turkey, Portugal, Albania).

Contact:

3 Korai st.,
105 64 Athens,
Greece  

Phone : (+30) 210 3729 100
Customer Service Department: (+30) 210 3729 102
Fax : (+30) 210 3729 101

E-mail : info@peoplecert.org

 

ITIL Service Management Practices - V3 Qualification Guidance

ITIL® is accepted worldwide as the documentation of best practice
for IT Service Management. It is used by hundreds of organisations
around the world who have based their service management processes
based on the advice and guidance contained within the ITIL® books and
the supporting professional ITIL® qualifications scheme.

The purpose of the attached document is to inform all parties
interested in ITIL qualifications of the rules and guidelines of the
official ITIL qualification scheme.

The document will outline the roles and responsibilities of all
official parties within the ITIL Version 3 qualification scheme as well
as the overarching principles and guidelines of the scheme.

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