Publications
itSMF International publishes via its subsidiary, itSMF Publishing.
itSMF Publishing is a vital service that improves the depth and breadth of IT service management practices and knowledge across the industry by producing publications that recognize the leadership of our members, and are trusted for their quality.
The itSMF Publishing portfolio includes:
- Printed and electronic books
- At Your Service, the official quarterly publication of the itSMF International
- White papers and case studies
Our publishing activities will be expanded in the future to include other media such as webcasts and videos.
The members of the service management community may benefit from our services in various ways:
- Buy our publications
- View our magazine, At Your Service
- Access freely-available content
- Contribute content to our publications
- Review our books and exchange ideas about service management publishing
- See what publications are in the pipeline
- Advertise products and services
- Sponsor events
- Support the translation of publications
To contact itSMF Publishing e-mail Chief Editor Bartosz Górczyński: bartosz.gorczynski@itsmfi.org
Join in the itSMF Publishing discussion forum here.
itSMF Publishing Print and e-Books
These books may be purchased at the itSMF International Bookshop.
At Your Service -- The quarterly journal of the itSMF
At Your Service is the official quarterly publication of the itSMF.
If you would like to receive the current version as soon as it is published, send an e-mail to publishing@itsmfi.org Enter "subscribe" in the subject line.
The current issue is available on a platform that optimizes delivery for visitors, whether on mobile devices or traditional PCs and laptops.
The current issue (October 2012) is available here.
At Your Service Volume 2 Issue 2 June 2012.
At Your Service Volume 2 Issue 1 February 2012.
The previous issues are available in pdf format:
At Your Service Volume 1 Issue 6 November 2011
At Your Service Volume 1 Issue 5 August 2011
At Your Service Volume 1 Issue 4 June 2011
At Your Service Volume 1 Issue 3 April 2011
Whitepaper Competitions
- itSMF Publishing 2012 Whitepaper Competition
- itSMF Publishing 2011 Whitepaper Competition
- itSMF Publishing Whitepaper Competition Archives
- They are currently available here but will be consolidated to eliminate the need for a separate login.
2011 Whitepaper Competition
Winning Paper:
Business Analysis and Service Management: How BABOK Compliments ITIL
by Peter Brooks, itSMF South Africa
2011 itSMF Publishing Whitepaper Competition Submissions:
Freely-available content
itSMF Publishing is pleased to provide access to the following documents freely-available for download:
- eKnowledge web site, hosted for itSMF International by Van Haren Publishing, offers an online library designed to provide you with quality content without cost or commitment. It includes information and inspiring thought-leadership within the areas of ASL and BiSL, CoBIT®, IACCM, IAOP, ITIL, ITSqc, PMBOK®, TOGAF®, The Sox Institute, and much more.
- itSMF UK, in association with the Best Management Practice Partnership, published An Introductory Overview of ITIL V3
(2007), a handy, pocket-sized book describing the key principles of IT Service Management. It provides a high-level overview of each of the core publications within ITIL V3 (2007). It remains available here.
- ITIL 2011 Glossaries in English and other languages are available from the Best Management Practice site here.
- ITIL V3 (2007) Alignment White Papers - These white papers have been commissioned by OGC and they are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series includes:
(These are available from the Best Management Practice site by clicking the desired link above.)
- ITIL V2 Self Assessment Tool remains available here.
Recent Publications Articles
Recent Publications - Articles