Publications

itSMF International publishes via its subsidiary, itSMF Publishing.

itSMF Publishing is a vital service that improves the depth and breadth of IT service management practices and knowledge across the industry by producing publications that recognize the leadership of our members, and are trusted for their quality.

The itSMF Publishing portfolio includes:

Our publishing activities will be expanded in the future to include other media such as webcasts and videos.

The members of the service management community may benefit from our services in various ways:

To contact itSMF Publishing e-mail Chief Editor Bartosz Górczyński: bartosz.gorczynski@itsmfi.org  

Join in the itSMF Publishing discussion forum here.

itSMF Publishing

itSMF Publishing Print and e-Books

 

These books may be purchased at the itSMF International Bookshop.

 


trampas cover

Corbelli, Oscar. Las trampas de la integracion. itSMF España and itSMF Publishing, October 2011. ISBN: 9780117080249, €39,95. 285 pages.

 

 

 

 

Falkowitz, Robert. IT Tools for the Business when the Business is IT: Selecting and Implementing Service Management Tools. TSO and itSMF Publishing, September 2011. ISBN 9780117069039, £50.00. 446 pages.

tools book

 

 

 

 

balanced cover

Ferris, Karen. Balanced Diversity: A Portfolio Approach to Organisational Change. TSO and itSMF Publishing, November 2011. Paperback: ISBN 9780117080607, £35.00. 152 pages.

 

 

 

 

Ravenelle, Dennis G. IT That Matters: An Executive's Guide to maximizing the strategic value from your IT investment. TSO and itSMF Publishing, March 2012. Paperback: ISBN 9780117080614, £25.00. 68 pages.

matters cover

 

 

 

 

greening book

Salvage, Ian with Karen Ferris. Greening Service Management: The Relationship between Environmental Sustainability and IT Service Management. TSO and itSMF Publishing, August 2011. Paperback: ISBN 9780117068797, £35.00. 314 pages.

 

 

 

 

Taylor, Sharon. Creating and Driving Service Excellence: An Executive's Guide to IT Service Management. TSO and itSMF Publishing, September 2011. Paperback: ISBN 9780117069022, £25.00; pdf download: ISBN 9780117080638, £25.00. 76 pages.

itsm cover

 

 

 

 

 

At Your Service -- The quarterly journal of the itSMF

At Your Service is the official quarterly publication of the itSMF.

If you would like to receive the current version as soon as it is published, send an e-mail to publishing@itsmfi.org  Enter "subscribe" in the subject line.

The current issue is available on a platform that optimizes delivery for visitors, whether on mobile devices or traditional PCs and laptops.

The current issue (October 2012) is available here.

At Your Service Volume 2 Issue 2 June 2012. 

At Your Service Volume 2 Issue 1 February 2012.

The previous issues are available in pdf format:

At Your Service Volume 1 Issue 6 November 2011

At Your Service Volume 1 Issue 5 August 2011

At Your Service Volume 1 Issue 4 June 2011

At Your Service Volume 1 Issue 3 April 2011

At Your Service Volume 1 Issue 2 December 2010

At Your Service Volume 1 Issue 1 September 2010

Whitepaper Competitions

 

2011 Whitepaper Competition

Winning Paper:

Business Analysis and Service Management: How BABOK Compliments ITIL

by Peter Brooks, itSMF South Africa

 

 

2011 itSMF Publishing Whitepaper Competition Submissions:

 

Freely-available content

itSMF Publishing is pleased to provide access to the following documents freely-available for download:

 

(These are available from the Best Management Practice site by clicking the desired link above.) 

 

  

Recent Publications Articles

Recent Publications - Articles